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Journal of Cross-Cultural Psychology
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Chinese and Dutch Interpretations of Supervisory Feedback

Evert Van De Vliert

University of Groningen

Kan Shi

Chinese Academy of Sciences, Beijing

Karin Sanders

University of Groningen

Yongli Wang

Chinese Academy of Sciences, Beijing

Xu Huang

The Hong Kong Polytechnic University, Hong Kong

Ina Chinese-Dutchscenariostudy(N = 433students), the authorsinvestigated subordinates’covert reactions to supervisory feedback. The study consisted of a 2 (personal orientation: collectivist vs. individualist) x 2 (performance perspective: collective vs. individual) x 2 (feedback favorability: positive vs. negative) completely crossed factorial design. The dependent variables were feedback quality, relational quality, emotional responses, and behavioral intentions. The authors found that feedback quality and relational quality tend to be higher for matched collectivist—collective and individualist—individual situations than for mismatched situations. They also found that collective situations enhance constructive behavioral intentions more than do individual situations and that positive feedback produces better information, better relationships, more pleasant emotions, and more constructive behavioral intentions than does equivalent negative feedback.

Key Words: performance feedback • collectivism • individualism • relational quality • emotional reaction • behavioral intention

Journal of Cross-Cultural Psychology, Vol. 35, No. 4, 417-435 (2004)
DOI: 10.1177/0022022104266107
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[Abstract] [PDF]